Effective Date: 1 January 2026
Last Updated: 7 January 2026

Complaints Procedure

1. Raising a Complaint with the Barrister
If you are dissatisfied with any aspect of the service you have received:

Please contact me in writing (email) clearly outlining your complaint. Include:

- Your name and contact details

- The service concerned (e.g., module, written question, call)

- Details of the issue and what resolution you are seeking

Complaints should be sent to:

Email: [email protected]

I will acknowledge receipt of your complaint within 3 working days.

I will investigate the complaint and aim to provide a full written response within 28 days.

2. Escalation to the Legal Ombudsman (LeO)

If you are not satisfied with my response or if I have not resolved your complaint within 8 weeks:

You may escalate your complaint to the Legal Ombudsman (LeO), which is independent of me and the Bar.

LeO contact details:

Website: https://www.legalombudsman.org.uk

Telephone: 0300 555 0333

Email: [email protected]

LeO can investigate complaints about:

Poor service from a barrister

Problems with fees or charges

Complaints to LeO must normally be made within six months of the complaint to the barrister, and no later than six years after the event or three years from when you should have known about the problem.

3. General Principles

Complaints are handled in a fair, transparent, and timely manner.

Your complaint and all related information will be treated confidentially.

4. Limitations on Complaints Regarding Educational Content and Paid Modules

Please note that complaints must relate to the quality of service provided under the terms of engagement. Complaints cannot be made regarding access to or use of educational modules or other digital products, as these are delivered immediately and in digital format. All digital content, including templates, videos, and written guidance, is non-refundable once accessed, in accordance with our Terms and Conditions. Submitting a complaint about the nature, content, or usability of educational modules will not trigger a refund or replacement.

Submitting a complaint will not affect your ongoing or future services.